# Carelynx > Carelynx (Carelynx LLC) is the AI front end for healthcare. It provides HIPAA-compliant AI automation for medical and behavioral health practices: 24/7 AI phone reception, appointment confirmations, patient onboarding and intake, provider credentialing, co-pay and balance collections, refill request processing, EHR data conversion, and remote patient monitoring wearables. Carelynx was founded by healthcare professionals and AI specialists. Its platform gathers information from patients, phone conversations, forms, and connected systems (including EHRs) and turns it into structured, actionable data for practice staff in real time. Carelynx is deployed at Solace Behavioral Health, a multi-county behavioral health practice in the Tampa Bay area of Florida, and at Brightstart Behavioral Health. ## Company facts - Legal name: Carelynx LLC - Website: https://www.carelynx.ai/ - Tagline: AI Front End for Healthcare - Phone: (941) 254-3006 - Email: contact@carelynx.com - Address: 9143 Bay Drive, Spring Hill, FL 34606, United States - Leadership: Tanveer Chaudhry, MD (CEO & Co-Founder; psychiatrist, founder of Solace Behavioral Health); Johan Van Wyk (CDO & Co-Founder; former CTO and health plan CIO) - Compliance: HIPAA-compliant solutions ## Solutions - **Automated Credentialing App**: Streamline the credentialing process with AI-powered verification. Key features: Credentialing dashboard; One-click payer enrollment; Automated document tracking; License & NPI validation; CAQH sync & updates; Smart renewal reminders; Real-time application status; Multi-state coverage support. - **Appointment Confirmations**: Automated scheduling and patient reminder system. Key features: Auto-calls & SMS reminders; Confirm with voice or text; Calendar sync in real time (EHR); Autonomous reschedule; Reduces front desk load; Customizable call script. - **Automated Phone Reception**: 24/7 intelligent call handling and routing. Key features: 24/7 AI call handling; No hold times ever; Multilingual voice assistant; Schedules & reschedules patient appointments live; Transfers or escalates live; FAQs about practice info; Custom voice & tone. - **Patient Onboarding**: Streamlined digital patient registration and documentation. Key features: AI phone reception triggered; Mobile-friendly intake forms; Insurance capture; Document capture; Consent forms built-in; Onboarding checklist tracker; Personalized. - **Pre-Appointment Assessments**: Digital health questionnaires and risk assessments. Key features: Custom questions per visit; Text or call; Can integrate into note; Auto-sent by encounter. - **Post-Appointment Surveys**: Automated feedback collection and analysis. Key features: Custom scripts; Auto-sent by encounter; Real-time sentiment scores; Dashboard of trends; Clinician performance tracking; Outcome-based scoring; Anonymous or linked. - **Patient Intakes**: Comprehensive digital intake and history collection. Key features: Dynamic branching questions; Auto-tag clinical issues; ICD-10 mapping built-in; Flags crisis or risk areas; Pre-populates chart notes; Provider-specific templates; Consent + screening in one. - **Co-Pay Collections**: Automated payment processing and verification. Key features: Pay link via text/email; Real-time EHR sync; Auto-request before visit; Accepts HSA/FSA cards; PCI-compliant payments; Auto-reminder if unpaid; Tracks payment status; Zero front desk friction. - **Balance Collections**: Intelligent payment tracking and reminder system. Key features: Smart balance detection; Sends link post-visit; Multiple payment methods; Optional payment plans; Branded text reminders; Escalation triggers built-in; Full payment transparency; Boosts patient compliance. - **Refill Request Processing**: Automated prescription renewal management. Key features: Patient-initiated by voice; Sends to provider inbox; Eliminates phone tag; Tracks response times; Secure and auditable. - **Data Conversion**: Extract structured data from PDF files. Key features: Extract from a database or PDF; Extract into a structured format; Seamless EHR to EHR data conversion. - **Wearables: Watch**: Comprehensive health monitoring and emergency response. Key features: Remote monitoring; Vitals monitoring: B/P HR Oxygen; GPS and Geofencing; Fall detection; Direct communicator; Panic button; Custom programming; Billable (Insurance) monthly services. ## Pages - [Carelynx | AI Front End for Healthcare – Practice Automation](https://www.carelynx.ai/): Carelynx is the AI front end for healthcare: HIPAA-compliant automation for practices, including 24/7 AI phone reception, appointment confirmations, intake, credentialing, co-pay and balance collections, and refill requests. - [Case Studies | Carelynx](https://www.carelynx.ai/case-studies.html): How healthcare organizations use Carelynx AI automation: case studies from Solace Behavioral Health and Brightstart Behavioral Health. - [Transforming Operations at Solace Behavioral Health with Carelynx](https://www.carelynx.ai/case-study-solace-behavioral-health.html): Solace Behavioral Health, a leading psychiatric care provider in the Tampa Bay area with over 20 clinicians across three counties, partnered with Carelynx… - [Carelynx Implementation at Brightstart Behavioral Health](https://www.carelynx.ai/case-study-brightstart-behavioral-health.html): Brightstart delivers in-home behavioral health services for children across Florida, specializing in assessments and therapeutic interventions. As… - [News & Blog | Carelynx](https://www.carelynx.ai/news.html): News and insights from Carelynx on AI in healthcare, behavioral health technology, and practice automation. - [Building the Future of Behavioral Health: Our AI-Powered EHR Takes Shape](https://www.carelynx.ai/news-ai-powered-ehr.html): We're thrilled to announce the development of our AI-based Electronic Health Record (EHR) system, specifically tailored for behavioral health. After… - [Carelynx Participates in 2025 OPEN MINDS Performance Management Institute](https://www.carelynx.ai/news-open-minds-2025.html): Carelynx is proud to announce our participation in the 2025 OPEN MINDS Performance Management Institute, held from February 11–13 at the Sheraton Sand Key… - [Privacy Policy](https://www.carelynx.ai/privacy.html): Carelynx Privacy Policy. - [Terms of Service](https://www.carelynx.ai/terms.html): Carelynx Terms of Service. - [Cookie Policy](https://www.carelynx.ai/cookies.html): Carelynx Cookie Policy. - [Accessibility Statement](https://www.carelynx.ai/accessibility.html): Carelynx is committed to digital accessibility and designs its website to conform with WCAG 2.1 Level AA under the ADA. ## Optional - [Full text of all pages](https://www.carelynx.ai/llms-full.txt)